FAQS



	How much is shipping is on a particular item? How long will it take my order to arrive? Can I pay by personal check or money order? I'm trying to order an item but when I check out I get a message that says, "Requested quantity not available for some items at this time." What does this mean? How do I redeem my gift certificate? What is the difference between billing address and shipping address? How do I return an item? What is Yahoo! Wallet? My shipping address is a PO Box but on the shipping page it says DHL doesn't deliver to PO Boxes. Can I still place an order? The item I want to order is temporarily out of stock. How long will I have to wait for the item to be re-stocked? I want to send a digital gift certificate to my friend. Where do I enter his or her email address on the order form? How much is shipping on a particular item? Unless otherwise indicated on an item's page, standard shipping via DHL ground or USPS Priority is free. Please note that this applies only only to shipping within the continental US. Shipping to Alaska, Hawaii and international destinations are subject to a shipping surcharge. For more detailed information on our shipping policies, visit our shipping information page. -Back to Top How long will it take my order to arrive? Orders are usually processed and shipped within 2 business days. Shortly after your order is shipped, you will receive an email, which will contain a link to your order confirmation page. On this page you will find tracking information for your order. Clicking on the tracking number will allow you to view tracking information for your package via the DHL website. If your order was split into two or more packages, your items will have separate tracking numbers for each package. For estimated time in transit within the US by DHL ground, please see our DHL Ground Shipping Map. -Back To Top Can I pay by personal check or money order? We do not accept personal checks or money orders at this time. We do accept Visa, MasterCard, Discover Card and American Express. -Back To Top I'm trying to order an item but when I check out I get a message that says, "Requested quantity not available for some items at this time." What does this mean? This message means that we have currently sold out of the item in question but have not yet updated our website to reflect the availability or backorder status. -Back To Top How do I redeem my gift certificate? To redeem a gift certificate or digital coupon simply enter the code number you were given into the digital coupon field. The amount of the certificate or coupon will be deducted from your order and any remaining balance due will be listed. If you do not use the full value of your coupon or gift certificate you will receive an email detailing the amount left for purchases. -Back To Top What is the difference between billing address and shipping address? Your billing address is the address where you receive your credit card statements for the card you are using to make your purchase. Your shipping address is the address where you would like your item to be shipped. It is important to list your correct billing address since we use an address verification system to validate your credit card. If your billing address is incorrect, your shipment will be delayed for the amount of time that it takes us to contact you to request the correct billing address and for you to respond. If you have moved recently, be sure to list the billing address that is on file with your credit card company. -Back To Top How do I return an item? You may return an item within 30 days of receipt in its original condition. You must email us to receive RMS number, which must be written on the outside of the package that you are returning. For more detailed information on returning an item, please click here -Back To Top What is Yahoo! Wallet? We are proud to offer Yahoo! Wallet services on our site. When you sign up for a Yahoo! Wallet you fill out your shipping, billing and credit card information one time. Yahoo! Wallet stores this information and automatically enters it in the appropriate fields whenever you shop at any Yahoo! store. It's a fast, secure way to speed up your shopping experience. Click here for more information. -Back To Top My shipping address is a PO box but on the shipping page it says DHL doesn't deliver to PO boxes. Can I still place an order? We ship orders to PO boxes via US Postal service. Please email us at sales@importu.com for expedited delivery options to PO boxes. -Back To Top The item I want to order is temporarily out of stock. How long will I have to wait for the item to be re-stocked? Please remember that all of our items are made by hand, frequently in limited quantities. In addition, most of our items come from far away places and often from the most remote parts of these places. Sometimes it can take quite a while for such items to reach us. In some cases we may decide to temporarily discontinue the item. If we are expecting the arrival of an item within a reasonable amount of time, the approximate backorder date will be listed on the item page. For further information on a particular item, please email us from the "ask a question about this item" link on the item page. -Back To Top I want to send a digital gift certificate to my friend. Where do I enter his or her email address on the order form? On the shipping form there is a text box that will ask you for the email address of the person to whom you'd like to send a gift certificate. -Back To Top